Refund and Return Policy

Thank you for shopping at UK Mushrooms Ok. We are committed to providing high-quality products and ensuring customer satisfaction. If you are not entirely satisfied with your purchase, we’re here to help.

1. Returns

You have [Number] days to return an item from the date you received it.

  • To be eligible for a return, your item must be unused and in the same condition that you received it.
  • Your item must be in the original packaging.
  • You must provide proof of purchase, such as an order number or receipt.

2. Return Process

To initiate a return, please follow these steps:

  1. Contact our customer support team at [Your Contact Email Address] to request a return authorization.
  2. Pack the item securely in its original packaging, along with a copy of your proof of purchase.
  3. Ship the item to the address provided by our customer support team.

3. Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

  • If your return is approved, we will initiate a refund to your original method of payment.
  • You will receive the credit within [Number] days, depending on your card issuer’s policies.

4. Exceptions

The following items are not eligible for return:

  • Perishable goods, such as fresh mushrooms.
  • Items that have been opened or used.
  • Sale items or discounted products.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same item, contact us at [Your Contact Email Address].

6. Shipping Costs

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

  • If you receive a refund, the cost of return shipping will be deducted from your refund.

7. Damaged Items

If you receive a damaged item, please contact us immediately at [Your Contact Email Address] with photos of the damaged product and packaging. We will work with you to resolve the issue, which may include a replacement or refund.

8. Contact Us

If you have any questions about our Refund and Return Policy, please contact us at [Your Contact Email Address].